Question: The Precision Portable Monitor screen is blank. What should I do?
Answer:
Model reference: PC-P15PTM-414
Applies to: PC-P15PTM-414
If your SKU differs, search our support page by your Model SKU to find the correct article.
If the screen is blank, try these checks:
1. Check that the monitor is connected to power.
2. Make sure the correct input source is selected, either HDMI or USB-C.
3. Try a different cable or power adapter.
4. If using HDMI, remember that HDMI carries video and the monitor still needs USB-C power.
5. If reconnecting cables, wait 10 seconds after unplugging HDMI or USB-C before reconnecting.
These steps cover the most common setup causes before moving to support escalation.
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