If sound is only coming from one earbud:
- Ensure both earbuds are charged.
- Reset synchronisation by placing both earbuds back in the charging case, then take them out and wait until they sync. (If not synchronised, both earbuds flash red and blue; when synced, only one earbud flashes.)
If earbuds won’t connect to other devices:
- Check that Bluetooth is enabled on your device.
- Confirm no other device is paired with the earbuds.
- Keep the earbuds near the device during connection, staying within 10m range.
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