EPS-SHDIW-313 - Troubleshooting Guide

Created by Punit Kanwar, Modified on Thu, 23 May at 4:43 PM by Punit Kanwar

How do I troubleshoot common issues with the EPS-SHDIW-313?

Troubleshooting:

  • If sound is only coming from one earbud:
    • Ensure both earbuds are charged.
    • Reset synchronisation by placing both earbuds back in the charging case, then take them out and wait until they sync. (If not synchronised, both earbuds flash red and blue; when synced, only one earbud flashes.)
  • If earbuds won’t connect to other devices:
    • Check that Bluetooth is enabled on your device.
    • Confirm no other device is paired with the earbuds.
    • Keep the earbuds next to the device during initial connection.

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