Smart Wall Switch FAQ - Indicator Light Meanings

Created by Ryan Granada, Modified on Wed, 11 Nov at 1:48 PM by Ryan Granada

Description: Explanation of indicator light colours and blinking patterns.

Question: What do the indicator lights on my smart wall switch mean?

Answer:

Model reference: CSH-SWITCH123

Applies to: CSH-SWITCH123

If your SKU differs, search our support page by your Model SKU to find the correct article.

The Smart Wall Switch uses indicator lights to display its operating and connection status.

If the indicator is flashing slowly and the switch is not connected to the internet, check your home Wi-Fi connection.

If you are attempting to pair the switch, use the indicator pattern to identify the correct pairing mode.

Name	Host	Duration	Description
_fw_crm_v	laserco.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	laserco.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	laserco.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	laserco.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	laserco.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	laserco.freshdesk.com	2 months	Used for user authentication.
wf_order	laserco.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	laserco.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	laserco.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

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