Description: Troubleshooting Wi-Fi compatibility and connection requirements.
Question: Why won't my smart wall switch connect to Wi-Fi?
Answer:
Model reference: CSH-SWITCH123
Applies to: CSH-SWITCH123
If your SKU differs, search our support page by your Model SKU to find the correct article.
The Smart Wall Switch requires a 2.4 GHz Wi-Fi network. It cannot connect to a 5 GHz-only network.
If your switch is not connecting:
1. Check that your home Wi-Fi network supports 2.4 GHz.
2. Connect your phone to your home Wi-Fi network.
3. Open the Connect SmartHome app.
4. Tap the + button and select Wall Switch.
5. Follow the instructions to connect the switch.
The switch supports IEEE 802.11 b/g/n wireless networking.
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