Description:
Follow the documented SET-button reset sequence and understand what data is erased.
Question:
How do I factory reset the palm vein smart deadbolt?
Answer:
Model reference: LSH-DBPLV-899
Applies to: LSH-DBPLV-899
If your SKU differs, search our support page by your Model SKU to find the correct article.
A factory reset of the Laser Smart Deadbolt Lock with Palm Vein Recognition erases saved data, including its configured access information. Complete a new administrator and user setup afterwards.
If you can access the interior SET button:
1. Open the interior battery cover to find SET.
2. Press and hold SET for approximately four seconds until you hear seven beeps.
3. Keep holding SET until the lock gives the next prompt.
4. Within four seconds of the prompt, press the keypad Unlock button (open padlock symbol) to confirm.
5. Wait for the reset to finish. All saved lock data is erased.
After resetting:
1. Set a new administrator PIN as instructed in the Initial Lock Setup section of the manual.
2. Register authorised palm scans, PIN codes and smart cards again.
3. Pair the lock with the Connect SmartHome app again if needed.
Important: In its unconfigured state, the lock can initially open with any PIN, palm scan or smart card. Complete setup immediately after the reset.
Do not substitute the reset-pin or paperclip method described for other lock models. This model's manual specifies the interior SET button and keypad confirmation sequence.
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