Description:
Check palm scan distance, PIN accuracy, card position and temporary PIN validity.
Question:
Why is palm scanning, NFC or the keypad not unlocking the door?
Answer:
Model reference: LSH-DBPLV-899
Applies to: LSH-DBPLV-899
If your SKU differs, search our support page by your Model SKU to find the correct article.
If the Laser Smart Deadbolt Lock with Palm Vein Recognition does not unlock using a registered palm, smart card or PIN, try the checks below.
Palm recognition:
1. Make sure your palm and the scanner are clean and dry.
2. Hold your palm around 10cm from the sensor. The documented operating range is 5 to 15cm.
3. Check that this palm has been enrolled on the lock.
PIN and keypad:
1. Use the correct registered 6 to 8 digit PIN and press the Unlock button.
2. Make sure the keypad is clean. Touch different parts of the keypad if it does not light up.
3. If using a temporary PIN, check that its validity period has not expired.
NFC card or phone:
1. Hold the included smart card or registered NFC device near the CARD marking on the keypad.
2. If an NFC-enabled smartphone fails to register or unlock, note that phone compatibility varies and is not guaranteed. Test the specific device before relying on it as the only access method.
If the entire lock is unresponsive, check battery power. The exterior USB-C port can provide temporary 5V power, but does not charge the battery.
Do not attempt to open or force a locked door based on unverified reset instructions. Use a mechanical key when appropriate or contact Laser Support.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article