Palm Vein Deadbolt FAQ - Connect to the App

Description:

Pair the lock with the Connect SmartHome app using Bluetooth and a 2.4GHz Wi-Fi network.

Question:

How do I connect the deadbolt to the Connect SmartHome app?

Answer:

Model reference: LSH-DBPLV-899

Applies to: LSH-DBPLV-899

If your SKU differs, search our support page by your Model SKU to find the correct article.

The Laser Smart Deadbolt Lock with Palm Vein Recognition uses the Connect SmartHome app. Before pairing, complete the administrator PIN setup on the lock.

1. On your phone, enable Bluetooth and Wi-Fi, and connect to a 2.4GHz Wi-Fi network. The lock does not support 5GHz Wi-Fi.

2. Install and open the Connect SmartHome app from the Apple App Store or Google Play.

3. Sign in or create an account. Enable app notifications if desired.

4. Open the lock's battery cover and press SET.

5. Enter the administrator PIN and press the Unlock button.

6. Press 5, then Unlock. The red indicator flashes to show pairing mode.

7. In the app, tap + > Add Device. The app should detect the nearby lock when Bluetooth is enabled.

8. Select Add. If prompted, enter your 2.4GHz Wi-Fi password.

9. Wait for the connection to finish, which may take up to two minutes, then tap Done.

If connection fails:

- Confirm the phone is on the 2.4GHz network, not 5GHz.

- Check that Wi-Fi has a stable signal at the lock.

- Keep Bluetooth enabled and repeat from the pairing-mode step.

The app can be used to lock or unlock, view access logs, manage members and check battery level. App interface and operating-system requirements may change.