Smart Internal Door Lock FAQ - Fingerprint Not Working

Description:

Check fingerprint registration, sensor contact, access mode and temporary lockout after unsuccessful scans.

Question:

Why is my fingerprint not unlocking the door?

Answer:

Model reference: LSH-INDCB-905

Applies to: LSH-INDCB-905

If your SKU differs, search our support page by your Model SKU to find the correct article.

If your fingerprint will not open the Laser Smart Internal Door Lock with Fingerprint, check these points in order.

1. Check that your fingerprint was registered in the Connect SmartHome app. Unregistered prints stop working after the initial setup.

2. Check the thumb latch. In the horizontal locked position, only administrator fingerprints work. Regular user fingerprints will not open the door in that mode.

3. Use a clean, dry finger. Place it flat on the sensor rather than at an angle.

4. Gently clean the sensor with a soft, dry cloth. Do not use water, alcohol or cleaning chemicals.

5. If recognition remains inconsistent, register an additional finger through the app, scanning slightly different parts of it. Test the registration.

TEMPORARY LOCKOUT

If a valid fingerprint is not recognised five times in a row, the manual states that the lock sounds a 10-second alarm and is disabled for two minutes. During this time there are no indicator lights and ordinary unlocking from inside or outside is disabled. The manual specifies app unlocking as the only unlocking method during the lockout.

Wait for the two-minute lockout to end or use the app as described in the manual. Keep the phone accessible, and contact Laser Support if the issue continues.

If the lock shows no response even after the lockout period, check battery charge; see the charging article.