What should I do if a game freezes?

Created by Ryan Granada, Modified on Wed, 2 Sep at 1:39 PM by Ryan Granada

Question: What should I do if a game freezes?

Answer:

Model reference: GM-REHD3I-742

Applies to: GM-REHD3I-742

If your SKU differs, search our support page by your Model SKU to find the correct article.

If a game freezes on the Laser Retro Handheld Game Console, press RESET. The console will restart and return to the game list so you can select a game again.

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Name	Host	Duration	Description
_fw_crm_v	laserco.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	laserco.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	laserco.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	laserco.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	laserco.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	laserco.freshdesk.com	2 months	Used for user authentication.
wf_order	laserco.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	laserco.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	laserco.freshdesk.com	Session	Denotes which filter is applied for the tickets list.

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