Laser 10000mAh Power Bank FAQ - Fast Charging Help

Question: Why is my device not fast charging from the Laser 10000mAh Power Bank?

Answer:

Model reference: PB-10K26BK-360
Applies to: PB-10K26BK-360
If your SKU differs, search our support page by your Model SKU to find the correct article.

Try these checks if your device is not fast charging from the Laser 10000mAh Power Bank with Battery Display - Black:

1. Confirm that your connected device supports fast charging.
2. Use a cable that supports the required fast charging method.
3. Try the USB-C output, which supports up to 20W with compatible devices and cables.
4. Check whether fast charging needs to be enabled on your connected device.
5. Disconnect other devices from the power bank and test again.

An individual USB-A output supports up to 22.5W with a compatible device and cable. When multiple devices are connected, output is limited to a maximum of 15W shared across all active ports.