Laser Foldable RGB Headphones FAQ - No Sound Troubleshooting

Question: What should I do if there is no sound from my Laser Foldable RGB Headphones?

Answer:
Model reference: HP-BT26BL-974, HP-BT26PK-981, HP-BT26PP-998

Applies to: HP-BT26BL-974, HP-BT26PK-981, HP-BT26PP-998

If your SKU differs, search our support page by your Model SKU to find the correct article.

If there is no sound from the Laser Wireless Foldable RGB Headphones, try these steps:

1. Check the volume level on the headphones.
2. Check the volume level on your connected device.
3. Check that the Bluetooth connection is active.
4. Reconnect the Bluetooth audio device.

If you are using AUX mode:

1. Check that the AUX cable is connected between the headphones and your device.
2. Play audio from the connected device.