Laser Foldable RGB Headphones FAQ - Headphones Will Not Turn On

Question: What should I do if my Laser Foldable RGB Headphones will not turn on?

Answer:
Model reference: HP-BT26BL-974, HP-BT26PK-981, HP-BT26PP-998

Applies to: HP-BT26BL-974, HP-BT26PK-981, HP-BT26PP-998

If your SKU differs, search our support page by your Model SKU to find the correct article.

If the Laser Wireless Foldable RGB Headphones will not turn on, charge the battery first.

Try these steps:

1. Connect the headphones to a suitable 5V USB-A power source using the supplied USB-A to USB-C cable.
2. Check that the red charging light appears.
3. Allow the headphones to charge.
4. Press and hold the Power button for about 3 seconds to turn them on.

Important safety note:
Do not use a 9V or 12V charging source.

If the headphones become hot during use or charging, unplug them and stop using them immediately.