MID-104GB-968 - Troubleshooting

I cannot turn my tablet ON

• Ensure your tablet is charged.
• Connect the power adaptor and check again after sufficient charge time.
• Using a pin, press the Reset button to restart the tablet.
• Reset the device using Method 2 on page 27.

I cannot hear anything through my headset or the sound quality is bad

• Ensure speakers are not obstructed.
• Ensure volume is turned up.
• Check the music file on another device to make sure it is not damaged.
• Try using another pair of headphones.

I cannot copy files or play music

• Check the USB cable connection to your computer is secure.
• Check the USB cable is not damaged using another device.
• Ensure file transfer is enabled (see page 19).
• Ensure there is enough spare storage on the tablet.

Tablet displays a network or service error message

• Check the strength of the Wi-Fi signal.
• Check that the Wi-Fi service is available and operating correctly.

Touchscreen is slow and not working correctly

• Make sure the protective film has been removed from the screen.
• Ensure that your fingers are dry and clean.
• Restart your tablet.
• Ensure the touch screen is not scratched or damaged.

Tablet is frozen or severe error has occurred

• Using a pin, press the Reset button to restart the tablet.
• Restore or reset the tablet to factory default settings via the settings menu (see pages 26-27).

Tablet has become hot while in use or while charging

• Some applications can consume more power than others causing the tablet to become warm while in use or if used for extended amounts of time. This is normal and won’t affect the life or performance of your tablet.

Note: As your Tablet is an online device, changes to apps, icons, functions, and compatibility can change based on software updates either directly from Laser or the respective owners of individual programs.