Description:
Troubleshoot phone Bluetooth settings and distance when the Connect SmartHome app cannot reach the lock.
Question:
Why will the door lock not connect to my phone?
Answer:
Model reference: LSH-INDCB-905
Applies to: LSH-INDCB-905
If your SKU differs, search our support page by your Model SKU to find the correct article.
The Laser Smart Internal Door Lock with Fingerprint communicates with the Connect SmartHome app by Bluetooth.
If your phone cannot connect:
1. Enable Bluetooth on your smartphone.
2. Move your phone closer to the lock.
3. Open Connect SmartHome and select the lock.
4. If the app displays "Tap to connect to the device" or shows an icon beside the lock name, move closer and tap to reconnect.
5. Check the lock battery level if it is available in the app. If the battery is flat, recharge using a 5V USB-C source.
Walls and obstacles can reduce Bluetooth range. The manual recommends staying nearby, within approximately five metres indoors.
When reconnecting from the app, you do not have to wake the fingerprint sensor first. This is a Bluetooth-based lock, not a standalone Wi-Fi lock for unlocking from anywhere.
If the connection problem continues after these checks, contact Laser Support and provide the exact model number.
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