Question: My Baseus WM01 True Wireless Earphones will not connect - what should I do?
Answer:
Model reference: NGTW370001, NGTW370002, NGTW370004, NGTW370005
Confirm Bluetooth is turned on for the device you are trying to connect to.
Move the earphones and case closer to your device and retry from the Bluetooth list.
If the connection is unstable, reduce distance and remove obstacles between you and the device. The communication distance is up to 10 m.
Turn Bluetooth off and on again on your device, then try connecting again.
This troubleshooting applies to the Baseus Bowie WM01 True Wireless Earphones, designed for devices that support the Bluetooth standard.
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