WC-MATB-792: Troubleshooting Charging Issues

Question: What should I do if my device is not charging properly on the WC-MATB-792 Desk Mat?

Answer:
If there is no charging:

• Ensure your power adapter supports 9V/2A (PD or QC required).
• USB-A ports (e.g., on laptops or power banks) may not provide enough power.
• Confirm your device supports wireless charging.
• Remove phone cases that may block wireless charging.
• Adjust the device position on the charging pad.

If charging is slow or intermittent:

• Check for metal objects or thick cases on the phone.
• Ensure the device is centered on the charging pad.
• Use phone cases thinner than 5mm.

If charging stops suddenly:

• Recheck device alignment on the charging pad.
• Remove metallic or thick cases.
• Verify the USB-C power source is at least 18W.

If the device overheats:

• Some heat is normal, but if too hot, remove the device until it cools down.