Laser 4K UHD Blu-ray Player FAQ - No Picture on TV

Created by Ryan Granada, Modified on Wed, 23 Sep at 12:01 PM by Ryan Granada

Description:

Troubleshoot HDMI connection, TV input and video resolution issues.

Question:

Why is there no picture on my TV?

Answer:

Model reference: BLU-BD4K-384

Applies to: BLU-BD4K-384

If your SKU differs, search our support page by your Model SKU to find the correct article.

For the Laser 4K UHD Blu-ray Player with Multi-Region Playback, check the following:

1. Confirm the HDMI cable is firmly connected to the player's HDMI OUT port and an HDMI input on your TV.

2. Select the correct HDMI input on the TV.

3. Press HDMI on the remote to cycle through available output resolutions until a picture appears.

The player can cycle through 480i or 576i, 480p or 576p, 720p, 1080i, 1080p and 4K2K output resolutions.

Name	Host	Duration	Description
_fw_crm_v	laserco.freshdesk.com	1 year	Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w	laserco.freshdesk.com	Session	Contains the shard ID at which the account runs on.
_x_m	laserco.freshdesk.com	Session	Contains the state of the shard.
_helpkit_session	laserco.freshdesk.com	Session	Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session	laserco.freshdesk.com	Session	An encrypted hash that stores the secret key and id of the login attempt.
user_credentials	laserco.freshdesk.com	2 months	Used for user authentication.
wf_order	laserco.freshdesk.com	Session	Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type	laserco.freshdesk.com	Session	Used to check if the order is ascending or descending for custom ticket filters.
wf_filter	laserco.freshdesk.com	Session	Denotes which filter is applied for the tickets list.