Laser 20000mAh Power Bank FAQ - Not Charging

Created by Ryan Granada, Modified on Wed, 10 Jun at 12:30 PM by Ryan Granada

Question: Why is the Laser 20000mAh Power Bank not charging my device?

Answer:

Model reference: PB-20K26BK-377

Applies to: PB-20K26BK-377

If your SKU differs, search our support page by your Model SKU to find the correct article.

If the Laser 20000mAh Power Bank with Battery Display - Black is not charging your device:

1. Press the power button if charging does not start automatically.

2. Check the cable connection at both ends.

3. Try another compatible cable.

4. Try another output port.

5. Disconnect other devices and test one device at a time.

6. Confirm that the connected device can charge through USB.

If the issue continues, visit Laser Support:

https://help.laserco.com.au/support/home