LSH-2K360-375 What do I do if my camera is not appearing on the app?
- Ensure the camera's blue LED is blinking rapidly.
- If the LED is not blinking rapidly, tilt the camera up, locate the Reset button, press it with a pin until it beeps, then let go. Wait for the camera to restart and confirm it's ready to connect.
- Ensure Wi-Fi is enabled on your smartphone.
- Ensure you are connected to a 2.4GHz Wi-Fi network.
- Wi-Fi quality can differ due to home factors such as construction type and interference from other electronic devices. Ensure the Wi-Fi signal is strong where the camera is being installed. If not, move the router closer or get a Wi-Fi extender.
- Move the device nearer to the router during initial pairing. Keep the device in sight of the router for the best signal.
- Check if the router uses MAC filtering. Add the device's MAC address to the router if needed.
- Most modems/routers support both 2.4GHz and 5GHz bands and may use the same Wi-Fi network name (SSID) for both bands. Log into the router’s settings and check:
- Is 2.4GHz band enabled?
- If both 2.4GHz and 5GHz bands are using the same SSID, find the settings that allow you to separate the 2.4GHz and 5GHz bands. Change the SSID for one or both bands to make them distinct. For instance, “NetworkName_2.4GHz” and “NetworkName_5GHz”.
- If you are using a Telstra Smart Modem, refer to the following guide to resolve band steering issues:
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