Laser 20K LiFePO4 Powerbank FAQ - Warranty Claim Steps

Question: How do I make a warranty claim if my powerbank is faulty?
Answer:
Model reference: PB-LP20BK-585

1. Find your receipt with date of purchase. If unavailable, Laser may assess based on date of manufacture, product condition, and type of defect.

2. Contact your original place of purchase. They will assess the fault and support refund or replacement based on their store policy.

3. If the original place of purchase cannot be contacted, contact Laser with a description of the fault, plus photos and or a short video if possible.

4. Laser will review your claim and attempt to troubleshoot first.

5. If return is required within the warranty period, Laser will provide details to arrange return shipping.

6. This guidance applies to the full product name Laser 20K LifePO4 Powerbank Black.