TG-WCKRPK-501 Smart Tag: Troubleshooting

Created by Punit Kanwar, Modified on Thu, 9 Jan at 12:07 PM by Punit Kanwar

Resolve common issues with the TG-WCKRPK-501 Smart Tag.

Question: How do I troubleshoot the TG-WCKRPK-501 Smart Tag?
Answer:

Smart Tag Not Pairing:
- Ensure Bluetooth is enabled on your device.
- Restart the Smart Tag and your Apple device.
Unresponsive Tag:
- Check the battery level and recharge if needed.
- Perform a factory reset by pressing the power button 5 times (hold the 5th press until you hear a chime).
Location Not Updating:
- Ensure a strong Bluetooth connection.
- Verify compatibility with your Apple device (iOS 14.5 or later).